Now Hiring - Sales Support Representative - Federal Way, WA in Federal Way, WA

Are you passionate about contributing to the well-being of the Medicare population? Would you like to provide support to an active and fast-paced team of sales professionals? If so, the Sales Support Representative provides effective sales administrative support to assist the team with bringing new members onboard and retaining the customers we serve. This position performs advanced administrative, operational and customer support duties that require independent initiative and judgment. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers.

Responsibilities

This role is considered a full time in Office position. You must live within a daily commutable distance to the Federal Way office location.

In this role you will support a Manager of Sales Administration, Senior Manager of Medicare Sales, a Director and 8-10 Medicare Sales Representatives, as well as, our external agents. Decisions require good time management to prioritize requests, create and organize processes to complete administrative tasks and projects. This role requires an independent thinker who can rely upon their own judgment to meet work deadlines. This role works in collaboration with other teams and departments.

Some duties include: processing invoices, drafting sales documents, proposals, reports and correspondence; compiling and completing standard calculations for reporting statistics; gathering industry data on competitors; confirming the status of orders and helping resolve customer complaints; maintaining up-to-date customer records; collating marketing materials and preparing information needed for team meetings; answering phones and completing general administrative duties as needed. You will also welcome members, plan activities and record visits to the Center.

Humana Perks:

Full time associates enjoy

• Annual bonus plan
• Medical, Dental, Vision and a variety of other supplemental insurances
• Paid time off (PTO) & Paid Holidays
• 401(k) retirement savings plan with a competitive match
• Tuition reimbursement and/or scholarships for qualifying dependent children
• And much more!

Required Qualifications

• Great with computers including strong knowledge and experience using Microsoft Word, PowerPoint, Outlook, Publisher and Excel
• Previous administrative experience
• Role will be working autonomously at times so a strong level of problem solving skills is required
• Excellent verbal & written communication skills.
• Ability to effectively manage time and resources to ensure that work is completed efficiently
• Strong interpersonal skills involving coordination across multiple levels of the organization
• Must be self-motivated with a positive attitude and professional etiquette.
• Must be able to lift boxes up to 40 lbs. – position requires organizing, loading and unloading products and Medicare materials used during Annual Election Period (AEP)
• This role is part of Humana's Driver safety program and requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• This role is considered Office Hybrid so there are times when you will be able to work from home. While working at home you must have the ability to provide high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• Internet requirements include a minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload).
• Satellite and Wireless Internet service is NOT allowed for this role.
• Working conditions will require a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Must reside within a daily commutable distance to the local office..

Preferred Qualifications

• Associates or Bachelor's Degree.
• 1-3 years of experience working in sales, marketing or a related field
• Healthcare industry experience.
• Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance

Additional Information

• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
• Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from [please apply online] with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected to move forward in the process, you will receive an email correspondence inviting you to participate in a Modern Hire prescreen. In this prescreen, you will receive a set of questions over the phone and be given the opportunity to record your audio responses to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time employment at the time of posting in Federal Way, Washington. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$47,700 - $65,550 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.